Text Descriptions
Figure 1: Factors impacting decision to join the federal public service
| |
Very important |
Important |
Moderately Important |
Only a small factor |
Not a factor at all |
| Public service pension plan |
68% |
19% |
6% |
4% |
4% |
| Salary |
50% |
33% |
10% |
4% |
3% |
| Paid leave |
52% |
29% |
10% |
5% |
4% |
| Public Service Health Care plan |
50% |
27% |
12% |
6% |
5% |
| Public Service Dental Care plan |
47% |
28% |
12% |
7% |
6% |
| Retirement health and dental plans |
45% |
23% |
12% |
8% |
9% |
Return to Figure 1
Figure 2: Ranking of priorities when joining the federal public service
| |
Rank 1 |
Rank 2 |
Rank 3 |
| Salary |
44% |
20% |
10% |
| Public service pension plan |
38% |
23% |
16% |
| Paid leave |
7% |
27% |
27% |
| Public Service Health Care Plan |
3% |
14% |
23% |
| Retirement health and dental plans |
2% |
5% |
6% |
| Public Service Dental Care Plan |
1% |
4% |
13% |
Return to Figure 2
Figure 3: Factors impacting decision to continue working for the federal public
service
| |
Very important |
Important |
Moderately Important |
Only a small factor |
Not a factor at all |
| Public service pension plan |
78% |
16% |
4% |
1% |
1% |
| Salary |
60% |
28% |
9% |
2% |
1% |
| Paid leave |
59% |
29% |
8% |
2% |
1% |
| Public Service Health Care Plan |
49% |
33% |
12% |
4% |
2% |
| Public Service Dental Care Plan |
46% |
34% |
13% |
5% |
2% |
| Retirement health and dental plans |
45% |
28% |
14% |
8% |
4% |
Values of 2% or less are not labelled in the chart
Return to Figure 3
Figure 4: Ranking of priorities when continuing to work for the federal public
service
| |
Rank 1 |
Rank 2 |
Rank 3 |
| Public service pension plan |
44% |
23% |
15% |
| Salary |
40% |
25% |
11% |
| Paid leave |
6% |
24% |
30% |
| Public Service Health Care Plan |
3% |
13% |
20% |
| Retirement health and dental plans |
2% |
7% |
6% |
| Public Service Dental Care Plan |
1% |
3% |
14% |
Return to Figure 4
Figure 5: Federal public service pension and benefit plans vs. other employers’
plans
| |
Much better |
Somewhat better |
About the same |
Somewhat worse |
Much worse |
Don't know |
| Public service pension plan |
46% |
31% |
10% |
3% |
1% |
9% |
| Public Service Dental Care Plan |
14% |
22% |
35% |
17% |
3% |
9% |
| Public Service Health Care Plan |
13% |
23% |
34% |
18% |
3% |
10% |
| Disability insurance plans |
11% |
19% |
27% |
7% |
3% |
33% |
Return to Figure 5
Figure 6: Importance of public service plans to overall well-being
| |
Very important |
Important |
Moderately important |
Slightly important |
Not important at all |
Don't know |
Does not apply to me |
| Public service pension plan |
73% |
18% |
4% |
2% |
1% |
2% |
2% |
| Public Service Health Care Plan |
62% |
28% |
6% |
2% |
1% |
1% |
0% |
| Public Service Dental Care Plan |
52% |
34% |
10% |
3% |
1% |
1% |
0% |
| Disability insurance plans |
43% |
27% |
11% |
4% |
2% |
8% |
6% |
Values of 2% or less are not labelled in the chart
Return to Figure 6
Figure 7: Extent to which members feel informed about the plans
| |
Pension plan |
Benefits plans |
| Very informed |
18% |
19% |
| Moderately informed |
50% |
55% |
| Slightly informed |
27% |
23% |
| Not at all informed |
5% |
3% |
Return to Figure 7
Figure 8: Knowledge of plan features
| |
Advanced |
Intermediate |
Beginner |
No Knowledge |
| How to buy back pensionable service |
22% |
36% |
27% |
11% |
| Public Service Health Care Plan benefits |
20% |
59% |
18% |
2% |
| Public Service Dental Care Plan benefits |
20% |
60% |
19% |
1% |
| How your pension is calculated |
17% |
34% |
35% |
14% |
| Indexing of pension benefit |
16% |
30% |
33% |
20% |
| Defined benefit plan |
16% |
27% |
30% |
25% |
| Pension plan contributions |
13% |
44% |
36% |
7% |
| Impact of a Leave of Absence on pension |
11% |
29% |
34% |
24% |
| Pension benefit options |
11% |
28% |
37% |
23% |
| Pension benefits for survivors |
10% |
33% |
39% |
17% |
| Retirement health and dental plans |
5% |
26% |
41% |
26% |
| Benefits under the disability insurance plans |
5% |
24% |
46% |
23% |
Value of 2% or less are not labelled in the chart
Return to Figure 8
Figure 9: Recall of receipt of plan information when joining the federal public
service
| |
Pension plan |
Benefits plans |
| Yes |
38% |
55% |
| No |
22% |
17% |
| Don't remember |
40% |
28% |
Return to Figure 9
Figure 10: Perceptions of public service pension plan information issues
| |
Strongly agree |
Agree |
Neither |
Disagree |
Strongly disagree |
| I know where to find information about the pension plan |
11% |
48% |
18% |
16% |
5% |
| I trust the information provided about the pension plan |
9% |
45% |
29% |
8% |
3% |
| I know who to contact if I have questions about the pension plan
|
11% |
35% |
15% |
25% |
13% |
| I understand the information provided about the pension plan |
6% |
37% |
31% |
18% |
5% |
| It is easy to find information about the pension plan |
6% |
30% |
29% |
24% |
7% |
| I am provided with sufficient information about the pension plan to
make financial decisions |
5% |
25% |
25% |
31% |
12% |
Return to Figure 10
Figure 11: Perceptions of public service benefit plans information issues
| |
Strongly agree |
Agree |
Neither |
Disagree |
Strongly disagree |
| I trust the information provided about the benefit plans |
9% |
53% |
27% |
6% |
2% |
| I know where to find information about the benefit plans |
9% |
51% |
20% |
14% |
5% |
| I understand the information provided about the benefit plans |
7% |
49% |
28% |
11% |
3% |
| I know who to contact if I have questions about the benefit plans
|
7% |
34% |
21% |
27% |
9% |
| It is easy to find information about the benefit plans |
6% |
34% |
30% |
22% |
6% |
| I am provided with sufficient information about the benefit plans
|
5% |
34% |
30% |
24% |
6% |
Return to Figure 11
Figure 12: Interest in receiving more information about public service plans.
Agree/disagree: I would like to receive more information about the public service pension and benefit plans.
| |
Pension plan |
Benefits plans |
| Strongly agree |
46% |
23% |
| Agree |
38% |
45% |
| Neither |
12% |
24% |
| Disagree |
3% |
6% |
| Strongly disagree |
1% |
1% |
Return to Figure 12
Figure 13: Interest in learning more about public service plans
| |
Pension plan |
Benefit plans |
| Very interested |
72% |
52% |
| Moderately interested |
20% |
32% |
| Slightly interested |
5% |
12% |
| Not at all interested |
2% |
3% |
Return to Figure 13
Figure 14: Pension and benefit topics members are interested in learning more
about
| |
% |
| Retirement benefits |
87% |
| Personalized information |
78% |
| Indexation |
68% |
| Survivor benefit |
63% |
| What happens to pension and benefit when on leave |
57% |
| Supplementary death benefit |
57% |
| Eligible health care expenses |
55% |
| Eligible dental care expenses |
54% |
| Disability benefits |
52% |
| Contributions |
52% |
| Amending or cancelling benefit plans coverage |
41% |
| Adding or changing a beneficiary |
37% |
| How to buy back pensionable service |
33% |
| Transferring pension to and from other employers |
31% |
| Other |
4% |
| None of the above |
2% |
Return to Figure 14
Figure 15: Suggestions to improve public service pension plan information
| |
% |
| Offer information sessions/seminars/classes |
14% |
| Provide on-demand access to annual pension plan statements |
13% |
| Provide more information/better access to information (general)
|
7% |
| Improve online information/provide more user-friendly website
|
6% |
| Provide expert advice/personal advisors |
5% |
| Increase communication/communicate more frequently (general) |
5% |
| Provide explanation of pension calculation/examples |
5% |
| Provide easier to reach customer service/have more available
staff |
4% |
| Communicate in plain language |
4% |
| Provide information packages for new employees |
4% |
| Offer information through written materials |
3% |
| Provide mandatory training for new employees |
3% |
| Offer information through emails |
3% |
| Provide general information/basic summary/FAQ |
2% |
| Improve Phoenix pay system/fix issues |
2% |
| Stop making changes to the pension plan/reducing benefits |
1% |
| Other information through webinars/videos |
1% |
| Allow employees to 'buy back' time |
1% |
| Other |
3% |
| No suggestions |
27% |
| Don't know |
16% |
Return to Figure 15
Figure 16: Suggestions to improve public service benefit plans information
| |
% |
| Offer information sessions/seminars/classes |
6% |
| Improve online information/provide more user-friendly website
|
6% |
| Provide more information/better access to information (general)
|
5% |
| Provide general information/basic summary/FAQ |
5% |
| Communicate in plain language |
4% |
| Increase communication/communicate more frequently (general) |
4% |
| Provide better coverage/increase benefits |
4% |
| Provide information packages for new employees |
3% |
| Provide expert advice/personal advisors |
3% |
| Offer information through emails |
2% |
| Offer information through written materials |
2% |
| Provide easier to reach customer service/have more available
staff |
2% |
| Provide mandatory training for new employees |
2% |
| Provide on-demand access to annual statement of benefits |
1% |
| Offer information through webinars/videos |
1% |
| Improve Phoenix pay system/fix issues |
1% |
| Other |
2% |
| No suggestions |
44% |
| Don't know |
21% |
Return to Figure 16
Figure 17: Frequency of using various sources to obtain information
| |
Always |
Often |
Sometimes |
| Compensation Web Applications |
14% |
31% |
31% |
| Insurance companies |
9% |
26% |
36% |
| Colleagues |
4% |
20% |
43% |
| Departmental intranet web site |
4% |
14% |
33% |
| Canada.ca/pension -benefits web site |
4% |
13% |
33% |
| Penson and Insurance Benefits Statement |
6% |
14% |
29% |
| Pre-retirement courses |
6% |
7% |
25% |
| Print Publications (PSHCP Bulletin) |
2% |
8% |
27% |
| The Government of Canada Pension Centre |
3% |
7% |
27% |
| Parter web sites |
2% |
7% |
21% |
| Information sessions provided by department |
3% |
6% |
21% |
| Union web sites |
1% |
6% |
21% |
| The Public Service Pay Centre |
2% |
5% |
18% |
| An independent financial advisor |
1% |
4% |
16% |
| Manager |
1% |
4% |
16% |
| GCTools |
1% |
4% |
14% |
| Compensation Advisor |
1% |
2% |
12% |
| Official Government of Canada Social Media accounts |
0% |
1% |
4% |
| Pension and Benefits kiosk at events/conferences |
0% |
1% |
3% |
| Others non-government Social Media accounts |
0% |
1% |
3% |
Return to Figure 17
Figure 18: Preferred frequency of receiving information about public service pension or
benefits plans
| |
% |
| Annually |
83% |
| When there are changes |
82% |
| Upon retirement from the public service |
68% |
| Upon joining the federal public service |
59% |
| When certain life events are experienced |
53% |
| Upon request |
1% |
| Monthly/quarterly |
<0.5% |
| Other |
4% |
Return to Figure 18
Figure 19: Recall of Government of Canada communications about the public service
pension and benefit plans
| |
Insurance companies |
Departmental email |
Intranet |
Colleagues |
Canada.ca/pension-benefits |
Departmental management |
Social Media |
Pension and Benefits kiosk |
Can't recall how |
Not informed about this |
| Sun Life digital services (online services) |
38% |
13% |
5% |
8% |
2% |
2% |
1% |
0% |
16% |
19% |
| Public Service Dental Care Plan benefit enhancements |
10% |
14% |
5% |
4% |
3% |
2% |
1% |
0% |
20% |
44% |
| Public service pension plan contribution rates |
0% |
14% |
5% |
2% |
5% |
2% |
1% |
0% |
23% |
49% |
| Expansion of coverage for contraceptives under the Public Services
Health Care Plan |
6% |
4% |
2% |
2% |
1% |
1% |
2% |
0% |
21% |
64% |
| The Annual Report on the Public Service Pension Plan |
0% |
6% |
2% |
0% |
3% |
1% |
0% |
0% |
22% |
65% |
Return to Figure 19
Figure 20: Preferred method to receive information about the public service pension and
benefit plans
| |
Website |
App |
Online web tool |
Mail |
Contact Centre |
In-person |
Videos |
Social media |
Email |
| Personalized pension and benefits information |
24% |
18% |
32% |
37% |
8% |
21% |
2% |
1% |
44% |
| Retirement planning |
29% |
14% |
29% |
23% |
9% |
38% |
6% |
2% |
46% |
| Plan Changes |
29% |
15% |
20% |
27% |
5% |
14% |
3% |
3% |
68% |
| Availability of new pension and benefits information |
31% |
15% |
22% |
25% |
5% |
14% |
4% |
2% |
67% |
| General pension or benefit plan information |
37% |
16% |
25% |
24% |
6% |
16% |
4% |
3% |
58% |
| Pension and Benefits kiosk events/conferences |
21% |
9% |
12% |
13% |
3% |
13% |
3% |
3% |
56% |
Return to Figure 20
Figure 21: Top methods to receive information about the public
| |
Email (E-newsletter) |
Website |
Mailed publications |
Online web tool |
| Plan changes |
68% |
29% |
27% |
20% |
| Availability of new pension and benefits information |
67% |
31% |
25% |
22% |
| General pension or benefit plan information |
58% |
37% |
24% |
25% |
| Pension and Benefits kiosk events/conferences |
56% |
21% |
13% |
12% |
| Retirement planning |
46% |
29% |
23% |
29% |
| Personalized pension and benefits information |
44% |
24% |
37% |
32% |
Return to Figure 21
Figure 22: Frequency of accessing online public service pension and benefit plans
information
| |
Always |
Usually |
Sometimes |
Never |
Don't Know |
| Work computer |
33% |
36% |
26% |
4% |
1% |
| Home computer |
5% |
11% |
39% |
44% |
1% |
| Mobile device |
4% |
7% |
20% |
68% |
1% |
Values of 1% or less are not labelled in the chart
Return to Figure 22
Figure 23: Preferred social media platform to receive public service pension and
benefit plans information
| |
% |
| Facebook |
7% |
| GCconnex |
5% |
| Email |
2% |
| Twitter |
2% |
| LinkedIn |
1% |
| Don't use social media |
20% |
| None |
64% |
Return to Figure 23
Figure 24: Visited Government of Canada pension and benefits website
| |
% |
| Visited Website |
60% |
| Did not visit Website |
26% |
| Don't remember |
14% |
Return to Figure 24
Figure 25: Information sought when visiting the pension and benefits website
| |
% |
| Pension calculator |
69% |
| Pension information |
63% |
| Retirement planning information |
37% |
| Public Service Health Care Plan coverage information |
36% |
| Secure pension tools |
34% |
| Public Service Dental Care Plan coverage information |
31% |
| Contact information |
21% |
| Retirement income sources information |
20% |
| Benefit forms |
17% |
| Survivor benefits information |
16% |
| Contribution rates |
15% |
| Pension forms |
15% |
| Indexation information |
12% |
| Plan application / registration information |
9% |
| New to the public service information |
7% |
| Buy-back information |
2% |
| Other |
5% |
| Can't remember |
3% |
Return to Figure 25
Figure 26: Outcome of website visit
| |
% |
| I found everything I was looking for |
22% |
| I found some of what I was looking for |
64% |
| I did not find what I was looking for |
9% |
| I don't remember |
4% |
Return to Figure 26
Q11. To what extent do you agree or disagree with the following statements about the
public service pension plan?
| |
2009 |
2019 |
Change |
| I know where to find information about the public service pension
|
66% |
59% |
Decrease |
| I trust the information provided about the public service pension
|
67% |
54% |
Decrease |
| I understand the information provided about the public service
pension |
38% |
43% |
Increase |
| It is easy to find information about the public service pension |
43% |
36% |
Decrease |
Q11. To what extent do you agree or disagree with the following statements about the public service pension plan?
Base: 2,550; all respondents. Dk/nr: <0.5% - 5%
Return to Figure Q11
Figure 27: Factors impacting decision to join and continue working for the federal
public service
| |
Very important |
Important |
Moderately Important |
Slightly Important |
Not important at all |
| Join the federal public service |
34% |
25% |
13% |
10% |
15% |
| Continue working for the federal public service |
49% |
26% |
9% |
4% |
7% |
Return to Figure 27
Figure 28: Ranking of priorities when joining the federal public service
| |
Rank 1 |
Rank 2 |
Rank 3 |
| Public service pension plan |
29% |
7% |
8% |
| Retirement health and dental plans |
23% |
18% |
19% |
| Salary |
18% |
26% |
26% |
| Paid leave (vacation, sick leave, etc.) |
9% |
30% |
29% |
Return to Figure 28
Figure 29: Ranking of priorities when continuing to work for the federal public
service
| |
Rank 1 |
Rank 2 |
Rank 3 |
| Public service pension plan |
37% |
6% |
7% |
| Retirement health and dental plans |
21% |
17% |
20% |
| Salary |
13% |
27% |
27% |
| Paid leave (vacation, sick leave, etc.) |
7% |
32% |
27% |
Return to Figure 29
Figure 30: Federal public service pension and benefit plans vs. other employers’
plans
| |
Much better |
Somewhat better |
About the same |
Somewhat worse |
Much worse |
Don't know |
| Public service pension plan |
45% |
29% |
12% |
4% |
1% |
10% |
| Public Service Health Care Plan |
28% |
28% |
23% |
7% |
1% |
12% |
| Pensioners' Dental Services Plan |
24% |
23% |
23% |
11% |
3% |
16% |
Values of 1% or less are not labelled in the chart
Return to Figure 30
Figure 31: Extent to which members feel informed about plans
| |
% |
| Very informed |
36% |
| Moderately informed |
54% |
| Slightly informed |
10% |
| Not at all informed |
1% |
Return to Figure 31
Figure 32: Knowledge of plan features
| |
Advanced |
Intermediate |
Beginner |
No Knowledge |
| Indexing of your pension benefit |
41% |
45% |
11% |
2% |
| How your pension is calculated |
34% |
44% |
15% |
5% |
| Public Service Health Care Plan benefits |
33% |
55% |
9% |
2% |
| Pensioners' Dental Services Plan benefits |
29% |
53% |
10% |
2% |
| Pension benefits for survivors |
23% |
47% |
22% |
4% |
| The Bridge Benefit |
22% |
35% |
20% |
13% |
| Pension benefit options |
18% |
42% |
25% |
10% |
Return to Figure 32
Figure 33: Recall of receipt of pension plan information
| |
Yes |
No |
Don't Remember |
| Since retired |
76% |
13% |
11% |
| Before retired |
82% |
8% |
11% |
Q7. Did you receive information about the public service pension plan…? Base: n=2,045; all respondents.
Return to Figure 33
Figure 34: Recall of receipt of benefit plans information
| |
Yes |
No |
Don't Remember |
| Since retired |
78% |
13% |
10% |
| Before retired |
78% |
9% |
13% |
Return to Figure 34
Figure 35: Perceptions of pension plan information issues
| |
Strongly agree |
Agree |
Neither |
Disagree |
Strongly disagree |
| I know where to find information about the pension plan |
22% |
60% |
9% |
5% |
2% |
| I trust the information provided about the pension plan |
20% |
57% |
17% |
3% |
1% |
| I understand the information provided about the pension plan |
15% |
59% |
18% |
6% |
1% |
| I know who to contact if I have questions about the pension plan
|
20% |
51% |
12% |
10% |
3% |
| I am provided with sufficient information about the pension plan to
make financial decisions |
16% |
53% |
20% |
8% |
1% |
| It is easy to find information about the pension plan |
14% |
50% |
21% |
10% |
2% |
Return to Figure 35
Figure 36: Perceptions of benefit plans information issues
| |
Strongly agree |
Agree |
Neither |
Disagree |
Strongly disagree |
| I trust the information provided about the benefit plans |
15% |
59% |
19% |
3% |
1% |
| I know where to find information about the benefit plans |
13% |
60% |
16% |
8% |
2% |
| I know who to contact if I have questions about the benefit plans
|
15% |
52% |
16% |
11% |
3% |
| I understand the information provided about the benefit plans |
11% |
59% |
21% |
6% |
1% |
| I am provided with sufficient information about the benefit plans
to make financial decisions |
9% |
50% |
27% |
10% |
2% |
| It is easy to find information about the benefit plans |
10% |
48% |
26% |
12% |
2% |
Return to Figure 36
Agree/disagree: I would like to receive more information about the public service pension
and benefit plans.
Figure 37: Interest in receiving more information about plans
| |
Pension Plan |
Benefit Plans |
| Strongly agree |
13% |
10% |
| Agree |
36% |
40% |
| Neither |
38% |
37% |
| Disagree |
9% |
9% |
| Strongly disagree |
1% |
2% |
Return to Figure 37
Figure 38: Interest in learning more about plans
| |
Pension Plan |
Benefit Plans |
| Very interested |
29% |
30% |
| Moderately interested |
37% |
38% |
| Slightly interested |
21% |
20% |
| Not at all interested |
11% |
11% |
Return to Figure 38
Figure 39: Pension and benefit topics members are interested in learning more
about
| |
% |
| Survivor benefit |
57% |
| Supplementary death benefit |
55% |
| Eligible health care expenses |
52% |
| Eligible dental care expenses |
48% |
| Indexation |
42% |
| Retirement benefits |
29% |
| Bridge benefit |
27% |
| Adding or changing a beneficiary |
24% |
| General personalized information |
21% |
| Amending or cancelling benefit plans coverage |
20% |
| Impact of changes to relationship status |
20% |
| Changes to coverage |
1% |
| Travel benefits / travel insurance |
1% |
| Other |
1% |
| None of the above |
9% |
Return to Figure 39
Figure 40: Suggestions to improve benefit plans information
| |
% |
| Provide more information / better access to information (general)
|
5% |
| Offer information through written materials (e.g. handbook,
brochures) |
4% |
| Provide better coverage / increase benefits |
4% |
| Increase communication / communicate more frequently (general)
|
3% |
| Communicate in plain language / make information easier to
understand |
2% |
| Improve online information / provide more user-friendly website
|
2% |
| Provide easier acess to customer service / have more available
staff |
2% |
| Offer information through emails |
2% |
| Provide general information / basic summary / FAQ |
1% |
| Provide annual statement of benefits / on-demand access to
statements |
1% |
| Provide expert advice / have personal advisors |
1% |
| Offer information sessions / seminars / classes |
1% |
| Improve Phoenix pay system / fix issues |
<0.5% |
| Provide information packages for new employees |
<0.5% |
| Provide mandatory training for new employees |
<0.5% |
| Offer information through webinars / videos |
<0.5% |
| Other |
2% |
| No suggestions |
60% |
| Don't know |
17% |
Return to Figure 40
Figure 41: Frequency of using various sources to obtain information
| |
Always |
Often |
Sometimes |
| Insurance companies |
8% |
22% |
42% |
| Print Publications |
12% |
20% |
38% |
| Annual Pensioners' Statement |
20% |
16% |
34% |
| Canada.ca/pension-benefits website |
4% |
8% |
37% |
| The Government of Canada Pension Centre |
4% |
6% |
35% |
| Other federal retirees |
1% |
6% |
27% |
| Post-retirement association websites |
2% |
5% |
17% |
| An independent financial advisor |
3% |
6% |
14% |
| Partner web sites |
2% |
4% |
16% |
| Official Government of Canada Social Media accounts |
1% |
2% |
8% |
| Your former department (manager, colleagues) |
0% |
2% |
8% |
| The Pension and Benefits kiosk at NAFR - AGM |
1% |
1% |
5% |
| Others non-government Social Media accounts |
0% |
1% |
5% |
Return to Figure 41
Figure 42: Preferred frequency of receiving information about public service pension or
benefit plans
| |
% |
| When there are changes |
84% |
| Annually |
61% |
| When certain life events are experienced |
30% |
| Upon retirement from the public service |
28% |
| Before retirement from the public sector |
26% |
| More often than annually |
2% |
| On demand/ whenever available |
2% |
| Other |
1% |
Return to Figure 42
Figure 43: Recall of Government of Canada communications about the pension and benefit
plan
| |
Colleagues/ other federal retirees |
Canada.ca/pension-benefits |
Social media |
Pension and Benefits kiosk |
Can't recall how |
Not informed about this |
| Public Service Health Care Plan contribution rates |
6% |
44% |
4% |
3% |
26% |
21% |
| Sun Life digital services |
6% |
33% |
7% |
2% |
32% |
22% |
| Tabling in Parliament of the Annual Report on the PSPP |
3% |
8% |
4% |
2% |
23% |
61% |
Values of 3% or less are not labelled in the chart.
Return to Figure 43
Figure 44: Preferred method to receive information about the public service pension and
benefit plans
| |
Website |
App |
Online web tool |
Mail |
Contact Centre |
In-person |
Videos |
Social media |
Email |
| Availability of new pension and benefits information |
31% |
9% |
12% |
54% |
4% |
2% |
1% |
2% |
60% |
| Plan changes |
31% |
9% |
12% |
55% |
4% |
2% |
1% |
2% |
59% |
| General pension or benefit plans information |
32% |
9% |
12% |
53% |
4% |
2% |
1% |
2% |
57% |
Return to Figure 44
Figure 45: Frequency of accessing online public service pension and benefit plans
information
| |
Always |
Usually |
Sometimes |
Never |
| Computer |
22% |
28% |
33% |
16% |
| Mobile device |
4% |
7% |
22% |
66% |
Return to Figure 45
Figure 46: Preferred social media platform to receive information
| |
% |
| Facebook |
12% |
| Email |
10% |
| Mail |
3% |
| Twitter |
1% |
| LinkedIn |
1% |
| Other |
1% |
| Don't use social media |
43% |
| None |
29% |
Return to Figure 46
Figure 47: Visited Government of Canada pension and benefits website
| |
% |
| Visited Website |
47% |
| Did not visit Website |
41% |
| Don't remember |
12% |
Return to Figure 47
Figure 48: Information sought when visiting the pension and benefits website
| |
% |
| Retirement health and dental plans |
60% |
| Pension information |
44% |
| Indexation information |
30% |
| Contact information |
22% |
| Benefit forms |
21% |
| Contribution rates |
17% |
| Survivor benefits information |
17% |
| Pension forms |
12% |
| Retirement Income Sources information |
8% |
| Other |
7% |
| Can't remember |
6% |
Return to Figure 48
Figure 49: Outcome of web site visit
| |
% |
| I found everything I was looking for |
54% |
| I found some of what I was looking for |
35% |
| I did not find what I was looking for |
3% |
| I don't remember |
8% |
Return to Figure 49
Figure 50: Likelihood of using expanded online services
| |
% |
| Very likely |
47% |
| Somewhat likely |
32% |
| Somewhat unlikely |
8% |
| Very unlikely |
12% |
| Prefer not to say |
2% |
Return to Figure 50
Figure 51: Online services retired members would consider using
| |
% |
| Updating address and contact information |
69% |
| Downloading newsletters |
66% |
| Downloading tax slips |
63% |
| Updating beneficiary information |
57% |
| Updating Tax Deduction at Source information |
57% |
| Updating banking information |
53% |
| Other |
2% |
| None of these services |
8% |
Return to Figure 51
Figure 52: Likelihood of using a mobile app
| |
% |
| Very likely |
16% |
| Somewhat likely |
18% |
| Somewhat unlikely |
9% |
| Very unlikely |
15% |
| Not at all likely |
42% |
| Prefer not to say |
1% |
Return to Figure 52
Figure 53: Online services retired members would consider using via an app
| |
% |
| Getting pushed updates to pension plan information |
63% |
| Downloading newsletters |
61% |
| Updating address and contact information |
54% |
| Updating Tax Deduction at Source information |
44% |
| Downloading tax slips |
43% |
| Updating beneficiary information |
42% |
| Update banking information |
41% |
| Other |
1% |
| None of these services |
16% |
Return to Figure 53
Q8. To what extent do you agree or disagree with the following statements about the public service pension plan?
Base: n=2,045; all respondents. Dk/nr: 2% - 3%
Q8. To what extent do you agree or disagree with the following statements about the public service pension plan?
| |
2018 |
2019 |
Change |
| I know where to find information about the public service pension
|
77% |
82% |
Increased |
| I trust the information provided about the public service pension
|
85% |
77% |
Decreased |
| I understand the information provided about the public service
pension |
77% |
74% |
Decreased |
| It is easy to find information about the public service pension |
65% |
64% |
Minimal change |
Return to Figure Q8
Q11. To what extent do you agree or disagree with the following statements about the public service pension plan?
| |
2009 |
2019 |
Change |
| I know where to find information about the public service pension
|
66% |
59% |
Decreased |
| I trust the information provided about the public service pension
|
67% |
54% |
Decreased |
| I understand the information provided about the public service
pension |
38% |
43% |
Increased |
| It is easy to find information about the public service pension |
43% |
36% |
Decreased |
Return to Figure Q11
Chart 29
| |
Strongly agree |
Agree |
Neither |
Disagree |
Strongly disagree |
| I trust the information provided about the public service benefit
plans |
15% |
59% |
19% |
3% |
1% |
| I know who to contact if I have questions about the public service
benefit plans |
15% |
52% |
16% |
11% |
3% |
| I know where to find information about the public service benefit
plans |
13% |
60% |
16% |
8% |
2% |
| I understand the information provided about the public service
benefit plans |
11% |
59% |
21% |
6% |
1% |
| I would like to receive more information about the public service
benefit plans |
10% |
40% |
37% |
9% |
2% |
| It is easy to find information about the public service benefits
plan |
10% |
48% |
26% |
12% |
2% |
| I am provided with sufficient information about the public service
benefit plans |
9% |
50% |
27% |
10% |
2% |
Return to Chart 29