# Text Descriptions

Figure 1: Factors impacting decision to join the federal public service
| Very important | Important | Moderately Important | Only a small factor | Not a factor at all
--- | --- | --- | --- | --- | ---
Public service pension plan | 68% | 19% | 6% | 4% | 4%
Salary | 50% | 33% | 10% | 4% | 3%
Paid leave | 52% | 29% | 10% | 5% | 4%
Public Service Health Care plan | 50% | 27% | 12% | 6% | 5%
Public Service Dental Care plan | 47% | 28% | 12% | 7% | 6%
Retirement health and dental plans | 45% | 23% | 12% | 8% | 9%

Return to Figure 1

Figure 2: Ranking of priorities when joining the federal public service
| Rank 1 | Rank 2 | Rank 3
--- | --- | --- | ---
Salary | 44% | 20% | 10%
Public service pension plan | 38% | 23% | 16%
Paid leave | 7% | 27% | 27%
Public Service Health Care Plan | 3% | 14% | 23%
Retirement health and dental plans | 2% | 5% | 6%
Public Service Dental Care Plan | 1% | 4% | 13%

Return to Figure 2

Figure 3: Factors impacting decision to continue working for the federal public service
| Very important | Important | Moderately Important | Only a small factor | Not a factor at all
--- | --- | --- | --- | --- | ---
Public service pension plan | 78% | 16% | 4% | 1% | 1%
Salary | 60% | 28% | 9% | 2% | 1%
Paid leave | 59% | 29% | 8% | 2% | 1%
Public Service Health Care Plan | 49% | 33% | 12% | 4% | 2%
Public Service Dental Care Plan | 46% | 34% | 13% | 5% | 2%
Retirement health and dental plans | 45% | 28% | 14% | 8% | 4%

Values of 2% or less are not labelled in the chart

Return to Figure 3

Figure 4: Ranking of priorities when continuing to work for the federal public service
| Rank 1 | Rank 2 | Rank 3
--- | --- | --- | ---
Public service pension plan | 44% | 23% | 15%
Salary | 40% | 25% | 11%
Paid leave | 6% | 24% | 30%
Public Service Health Care Plan | 3% | 13% | 20%
Retirement health and dental plans | 2% | 7% | 6%
Public Service Dental Care Plan | 1% | 3% | 14%

Return to Figure 4

Figure 5: Federal public service pension and benefit plans vs. other employers’ plans
| Much better | Somewhat better | About the same | Somewhat worse | Much worse | Don't know
--- | --- | --- | --- | --- | --- | ---
Public service pension plan | 46% | 31% | 10% | 3% | 1% | 9%
Public Service Dental Care Plan | 14% | 22% | 35% | 17% | 3% | 9%
Public Service Health Care Plan | 13% | 23% | 34% | 18% | 3% | 10%
Disability insurance plans | 11% | 19% | 27% | 7% | 3% | 33%

Return to Figure 5

Figure 6: Importance of public service plans to overall well-being
| Very important | Important | Moderately important | Slightly important | Not important at all | Don't know | Does not apply to me
--- | --- | --- | --- | --- | --- | --- | ---
Public service pension plan | 73% | 18% | 4% | 2% | 1% | 2% | 2%
Public Service Health Care Plan | 62% | 28% | 6% | 2% | 1% | 1% | 0%
Public Service Dental Care Plan | 52% | 34% | 10% | 3% | 1% | 1% | 0%
Disability insurance plans | 43% | 27% | 11% | 4% | 2% | 8% | 6%

Values of 2% or less are not labelled in the chart

Return to Figure 6

Figure 7: Extent to which members feel informed about the plans
| Pension plan | Benefits plans
--- | --- | ---
Very informed | 18% | 19%
Moderately informed | 50% | 55%
Slightly informed | 27% | 23%
Not at all informed | 5% | 3%

Return to Figure 7

Figure 8: Knowledge of plan features
| Advanced | Intermediate | Beginner | No Knowledge
--- | --- | --- | --- | ---
How to buy back pensionable service | 22% | 36% | 27% | 11%
Public Service Health Care Plan benefits | 20% | 59% | 18% | 2%
Public Service Dental Care Plan benefits | 20% | 60% | 19% | 1%
How your pension is calculated | 17% | 34% | 35% | 14%
Indexing of pension benefit | 16% | 30% | 33% | 20%
Defined benefit plan | 16% | 27% | 30% | 25%
Pension plan contributions | 13% | 44% | 36% | 7%
Impact of a Leave of Absence on pension | 11% | 29% | 34% | 24%
Pension benefit options | 11% | 28% | 37% | 23%
Pension benefits for survivors | 10% | 33% | 39% | 17%
Retirement health and dental plans | 5% | 26% | 41% | 26%
Benefits under the disability insurance plans | 5% | 24% | 46% | 23%

Value of 2% or less are not labelled in the chart

Return to Figure 8

Figure 9: Recall of receipt of plan information when joining the federal public service
| Pension plan | Benefits plans
--- | --- | ---
Yes | 38% | 55%
No | 22% | 17%
Don't remember | 40% | 28%

Return to Figure 9

Figure 10: Perceptions of public service pension plan information issues
| Strongly agree | Agree | Neither | Disagree | Strongly disagree
--- | --- | --- | --- | --- | ---
I know where to find information about the pension plan | 11% | 48% | 18% | 16% | 5%
I trust the information provided about the pension plan | 9% | 45% | 29% | 8% | 3%
I know who to contact if I have questions about the pension plan | 11% | 35% | 15% | 25% | 13%
I understand the information provided about the pension plan | 6% | 37% | 31% | 18% | 5%
It is easy to find information about the pension plan | 6% | 30% | 29% | 24% | 7%
I am provided with sufficient information about the pension plan to make financial decisions | 5% | 25% | 25% | 31% | 12%

Return to Figure 10

Figure 11: Perceptions of public service benefit plans information issues
| Strongly agree | Agree | Neither | Disagree | Strongly disagree
--- | --- | --- | --- | --- | ---
I trust the information provided about the benefit plans | 9% | 53% | 27% | 6% | 2%
I know where to find information about the benefit plans | 9% | 51% | 20% | 14% | 5%
I understand the information provided about the benefit plans | 7% | 49% | 28% | 11% | 3%
I know who to contact if I have questions about the benefit plans | 7% | 34% | 21% | 27% | 9%
It is easy to find information about the benefit plans | 6% | 34% | 30% | 22% | 6%
I am provided with sufficient information about the benefit plans | 5% | 34% | 30% | 24% | 6%

Return to Figure 11

Figure 12: Interest in receiving more information about public service plans.
Agree/disagree: I would like to receive more information about the public service pension and benefit plans.
| Pension plan | Benefits plans
--- | --- | ---
Strongly agree | 46% | 23%
Agree | 38% | 45%
Neither | 12% | 24%
Disagree | 3% | 6%
Strongly disagree | 1% | 1%

Return to Figure 12

Figure 13: Interest in learning more about public service plans
| Pension plan | Benefit plans
--- | --- | ---
Very interested | 72% | 52%
Moderately interested | 20% | 32%
Slightly interested | 5% | 12%
Not at all interested | 2% | 3%

Return to Figure 13

Figure 14: Pension and benefit topics members are interested in learning more about
| %
--- | ---
Retirement benefits | 87%
Personalized information | 78%
Indexation | 68%
Survivor benefit | 63%
What happens to pension and benefit when on leave | 57%
Supplementary death benefit | 57%
Eligible health care expenses | 55%
Eligible dental care expenses | 54%
Disability benefits | 52%
Contributions | 52%
Amending or cancelling benefit plans coverage | 41%
Adding or changing a beneficiary | 37%
How to buy back pensionable service | 33%
Transferring pension to and from other employers | 31%
Other | 4%
None of the above | 2%

Return to Figure 14

Figure 15: Suggestions to improve public service pension plan information
| %
--- | ---
Offer information sessions/seminars/classes | 14%
Provide on-demand access to annual pension plan statements | 13%
Provide more information/better access to information (general) | 7%
Improve online information/provide more user-friendly website | 6%
Provide expert advice/personal advisors | 5%
Increase communication/communicate more frequently (general) | 5%
Provide explanation of pension calculation/examples | 5%
Provide easier to reach customer service/have more available staff | 4%
Communicate in plain language | 4%
Provide information packages for new employees | 4%
Offer information through written materials | 3%
Provide mandatory training for new employees | 3%
Offer information through emails | 3%
Provide general information/basic summary/FAQ | 2%
Improve Phoenix pay system/fix issues | 2%
Stop making changes to the pension plan/reducing benefits | 1%
Other information through webinars/videos | 1%
Allow employees to 'buy back' time | 1%
Other | 3%
No suggestions | 27%
Don't know | 16%

Return to Figure 15

Figure 16: Suggestions to improve public service benefit plans information
| %
--- | ---
Offer information sessions/seminars/classes | 6%
Improve online information/provide more user-friendly website | 6%
Provide more information/better access to information (general) | 5%
Provide general information/basic summary/FAQ | 5%
Communicate in plain language | 4%
Increase communication/communicate more frequently (general) | 4%
Provide better coverage/increase benefits | 4%
Provide information packages for new employees | 3%
Provide expert advice/personal advisors | 3%
Offer information through emails | 2%
Offer information through written materials | 2%
Provide easier to reach customer service/have more available staff | 2%
Provide mandatory training for new employees | 2%
Provide on-demand access to annual statement of benefits | 1%
Offer information through webinars/videos | 1%
Improve Phoenix pay system/fix issues | 1%
Other | 2%
No suggestions | 44%
Don't know | 21%

Return to Figure 16

Figure 17: Frequency of using various sources to obtain information
| Always | Often | Sometimes
--- | --- | --- | ---
Compensation Web Applications | 14% | 31% | 31%
Insurance companies | 9% | 26% | 36%
Colleagues | 4% | 20% | 43%
Departmental intranet web site | 4% | 14% | 33%
Canada.ca/pension -benefits web site | 4% | 13% | 33%
Penson and Insurance Benefits Statement | 6% | 14% | 29%
Pre-retirement courses | 6% | 7% | 25%
Print Publications (PSHCP Bulletin) | 2% | 8% | 27%
The Government of Canada Pension Centre | 3% | 7% | 27%
Parter web sites | 2% | 7% | 21%
Information sessions provided by department | 3% | 6% | 21%
Union web sites | 1% | 6% | 21%
The Public Service Pay Centre | 2% | 5% | 18%
An independent financial advisor | 1% | 4% | 16%
Manager | 1% | 4% | 16%
GCTools | 1% | 4% | 14%
Compensation Advisor | 1% | 2% | 12%
Official Government of Canada Social Media accounts | 0% | 1% | 4%
Pension and Benefits kiosk at events/conferences | 0% | 1% | 3%
Others non-government Social Media accounts | 0% | 1% | 3%

Return to Figure 17

Figure 18: Preferred frequency of receiving information about public service pension or benefits plans
| %
--- | ---
Annually | 83%
When there are changes | 82%
Upon retirement from the public service | 68%
Upon joining the federal public service | 59%
When certain life events are experienced | 53%
Upon request | 1%
Monthly/quarterly | <0.5%
Other | 4%

Return to Figure 18

Figure 19: Recall of Government of Canada communications about the public service pension and benefit plans
| Insurance companies | Departmental email | Intranet | Colleagues | Canada.ca/pension-benefits | Departmental management | Social Media | Pension and Benefits kiosk | Can't recall how | Not informed about this
--- | --- | --- | --- | --- | --- | --- | --- | --- | --- | ---
Sun Life digital services (online services) | 38% | 13% | 5% | 8% | 2% | 2% | 1% | 0% | 16% | 19%
Public Service Dental Care Plan benefit enhancements | 10% | 14% | 5% | 4% | 3% | 2% | 1% | 0% | 20% | 44%
Public service pension plan contribution rates | 0% | 14% | 5% | 2% | 5% | 2% | 1% | 0% | 23% | 49%
Expansion of coverage for contraceptives under the Public Services Health Care Plan | 6% | 4% | 2% | 2% | 1% | 1% | 2% | 0% | 21% | 64%
The Annual Report on the Public Service Pension Plan | 0% | 6% | 2% | 0% | 3% | 1% | 0% | 0% | 22% | 65%

Return to Figure 19

Figure 20: Preferred method to receive information about the public service pension and benefit plans
| Website | App | Online web tool | Mail | Contact Centre | In-person | Videos | Social media | Email
--- | --- | --- | --- | --- | --- | --- | --- | --- | ---
Personalized pension and benefits information | 24% | 18% | 32% | 37% | 8% | 21% | 2% | 1% | 44%
Retirement planning | 29% | 14% | 29% | 23% | 9% | 38% | 6% | 2% | 46%
Plan Changes | 29% | 15% | 20% | 27% | 5% | 14% | 3% | 3% | 68%
Availability of new pension and benefits information | 31% | 15% | 22% | 25% | 5% | 14% | 4% | 2% | 67%
General pension or benefit plan information | 37% | 16% | 25% | 24% | 6% | 16% | 4% | 3% | 58%
Pension and Benefits kiosk events/conferences | 21% | 9% | 12% | 13% | 3% | 13% | 3% | 3% | 56%

Return to Figure 20

Figure 21: Top methods to receive information about the public
| Email (E-newsletter) | Website | Mailed publications | Online web tool
--- | --- | --- | --- | ---
Plan changes | 68% | 29% | 27% | 20%
Availability of new pension and benefits information | 67% | 31% | 25% | 22%
General pension or benefit plan information | 58% | 37% | 24% | 25%
Pension and Benefits kiosk events/conferences | 56% | 21% | 13% | 12%
Retirement planning | 46% | 29% | 23% | 29%
Personalized pension and benefits information | 44% | 24% | 37% | 32%

Return to Figure 21

Figure 22: Frequency of accessing online public service pension and benefit plans information
| Always | Usually | Sometimes | Never | Don't Know
--- | --- | --- | --- | --- | ---
Work computer | 33% | 36% | 26% | 4% | 1%
Home computer | 5% | 11% | 39% | 44% | 1%
Mobile device | 4% | 7% | 20% | 68% | 1%

Values of 1% or less are not labelled in the chart

Return to Figure 22

Figure 23: Preferred social media platform to receive public service pension and benefit plans information
| %
--- | ---
Facebook | 7%
GCconnex | 5%
Email | 2%
Twitter | 2%
LinkedIn | 1%
Don't use social media | 20%
None | 64%

Return to Figure 23

Figure 24: Visited Government of Canada pension and benefits website
| %
--- | ---
Visited Website | 60%
Did not visit Website | 26%
Don't remember | 14%

Return to Figure 24

Figure 25: Information sought when visiting the pension and benefits website
| %
--- | ---
Pension calculator | 69%
Pension information | 63%
Retirement planning information | 37%
Public Service Health Care Plan coverage information | 36%
Secure pension tools | 34%
Public Service Dental Care Plan coverage information | 31%
Contact information | 21%
Retirement income sources information | 20%
Benefit forms | 17%
Survivor benefits information | 16%
Contribution rates | 15%
Pension forms | 15%
Indexation information | 12%
Plan application / registration information | 9%
New to the public service information | 7%
Buy-back information | 2%
Other | 5%
Can't remember | 3%

Return to Figure 25

Figure 26: Outcome of website visit
| %
--- | ---
I found everything I was looking for | 22%
I found some of what I was looking for | 64%
I did not find what I was looking for | 9%
I don't remember | 4%

Return to Figure 26

Q11. To what extent do you agree or disagree with the following statements about the public service pension plan?
| 2009 | 2019 | Change
--- | --- | --- | ---
I know where to find information about the public service pension | 66% | 59% | Decrease
I trust the information provided about the public service pension | 67% | 54% | Decrease
I understand the information provided about the public service pension | 38% | 43% | Increase
It is easy to find information about the public service pension | 43% | 36% | Decrease

Q11. To what extent do you agree or disagree with the following statements about the public service pension plan? Base: 2,550; all respondents. Dk/nr: <0.5% - 5%

Return to Figure Q11

Figure 27: Factors impacting decision to join and continue working for the federal public service
| Very important | Important | Moderately Important | Slightly Important | Not important at all
--- | --- | --- | --- | --- | ---
Join the federal public service | 34% | 25% | 13% | 10% | 15%
Continue working for the federal public service | 49% | 26% | 9% | 4% | 7%

Return to Figure 27

Figure 28: Ranking of priorities when joining the federal public service
| Rank 1 | Rank 2 | Rank 3
--- | --- | --- | ---
Public service pension plan | 29% | 7% | 8%
Retirement health and dental plans | 23% | 18% | 19%
Salary | 18% | 26% | 26%
Paid leave (vacation, sick leave, etc.) | 9% | 30% | 29%

Return to Figure 28

Figure 29: Ranking of priorities when continuing to work for the federal public service
| Rank 1 | Rank 2 | Rank 3
--- | --- | --- | ---
Public service pension plan | 37% | 6% | 7%
Retirement health and dental plans | 21% | 17% | 20%
Salary | 13% | 27% | 27%
Paid leave (vacation, sick leave, etc.) | 7% | 32% | 27%

Return to Figure 29

Figure 30: Federal public service pension and benefit plans vs. other employers’ plans
| Much better | Somewhat better | About the same | Somewhat worse | Much worse | Don't know
--- | --- | --- | --- | --- | --- | ---
Public service pension plan | 45% | 29% | 12% | 4% | 1% | 10%
Public Service Health Care Plan | 28% | 28% | 23% | 7% | 1% | 12%
Pensioners' Dental Services Plan | 24% | 23% | 23% | 11% | 3% | 16%

Values of 1% or less are not labelled in the chart

Return to Figure 30

Figure 31: Extent to which members feel informed about plans
| %
--- | ---
Very informed | 36%
Moderately informed | 54%
Slightly informed | 10%
Not at all informed | 1%

Return to Figure 31

Figure 32: Knowledge of plan features
| Advanced | Intermediate | Beginner | No Knowledge
--- | --- | --- | --- | ---
Indexing of your pension benefit | 41% | 45% | 11% | 2%
How your pension is calculated | 34% | 44% | 15% | 5%
Public Service Health Care Plan benefits | 33% | 55% | 9% | 2%
Pensioners' Dental Services Plan benefits | 29% | 53% | 10% | 2%
Pension benefits for survivors | 23% | 47% | 22% | 4%
The Bridge Benefit | 22% | 35% | 20% | 13%
Pension benefit options | 18% | 42% | 25% | 10%

Return to Figure 32

Figure 33: Recall of receipt of pension plan information
| Yes | No | Don't Remember
--- | --- | --- | ---
Since retired | 76% | 13% | 11%
Before retired | 82% | 8% | 11%

Q7. Did you receive information about the public service pension plan…? Base: n=2,045; all respondents.

Return to Figure 33

Figure 34: Recall of receipt of benefit plans information
| Yes | No | Don't Remember
--- | --- | --- | ---
Since retired | 78% | 13% | 10%
Before retired | 78% | 9% | 13%

Return to Figure 34

Figure 35: Perceptions of pension plan information issues
| Strongly agree | Agree | Neither | Disagree | Strongly disagree
--- | --- | --- | --- | --- | ---
I know where to find information about the pension plan | 22% | 60% | 9% | 5% | 2%
I trust the information provided about the pension plan | 20% | 57% | 17% | 3% | 1%
I understand the information provided about the pension plan | 15% | 59% | 18% | 6% | 1%
I know who to contact if I have questions about the pension plan | 20% | 51% | 12% | 10% | 3%
I am provided with sufficient information about the pension plan to make financial decisions | 16% | 53% | 20% | 8% | 1%
It is easy to find information about the pension plan | 14% | 50% | 21% | 10% | 2%

Return to Figure 35

Figure 36: Perceptions of benefit plans information issues
| Strongly agree | Agree | Neither | Disagree | Strongly disagree
--- | --- | --- | --- | --- | ---
I trust the information provided about the benefit plans | 15% | 59% | 19% | 3% | 1%
I know where to find information about the benefit plans | 13% | 60% | 16% | 8% | 2%
I know who to contact if I have questions about the benefit plans | 15% | 52% | 16% | 11% | 3%
I understand the information provided about the benefit plans | 11% | 59% | 21% | 6% | 1%
I am provided with sufficient information about the benefit plans to make financial decisions | 9% | 50% | 27% | 10% | 2%
It is easy to find information about the benefit plans | 10% | 48% | 26% | 12% | 2%

Return to Figure 36

Agree/disagree: I would like to receive more information about the public service pension and benefit plans.

Figure 37: Interest in receiving more information about plans
| Pension Plan | Benefit Plans
--- | --- | ---
Strongly agree | 13% | 10%
Agree | 36% | 40%
Neither | 38% | 37%
Disagree | 9% | 9%
Strongly disagree | 1% | 2%

Return to Figure 37

Figure 38: Interest in learning more about plans
| Pension Plan | Benefit Plans
--- | --- | ---
Very interested | 29% | 30%
Moderately interested | 37% | 38%
Slightly interested | 21% | 20%
Not at all interested | 11% | 11%

Return to Figure 38

Figure 39: Pension and benefit topics members are interested in learning more about
| %
--- | ---
Survivor benefit | 57%
Supplementary death benefit | 55%
Eligible health care expenses | 52%
Eligible dental care expenses | 48%
Indexation | 42%
Retirement benefits | 29%
Bridge benefit | 27%
Adding or changing a beneficiary | 24%
General personalized information | 21%
Amending or cancelling benefit plans coverage | 20%
Impact of changes to relationship status | 20%
Changes to coverage | 1%
Travel benefits / travel insurance | 1%
Other | 1%
None of the above | 9%

Return to Figure 39

Figure 40: Suggestions to improve benefit plans information
| %
--- | ---
Provide more information / better access to information (general) | 5%
Offer information through written materials (e.g. handbook, brochures) | 4%
Provide better coverage / increase benefits | 4%
Increase communication / communicate more frequently (general) | 3%
Communicate in plain language / make information easier to understand | 2%
Improve online information / provide more user-friendly website | 2%
Provide easier acess to customer service / have more available staff | 2%
Offer information through emails | 2%
Provide general information / basic summary / FAQ | 1%
Provide annual statement of benefits / on-demand access to statements | 1%
Provide expert advice / have personal advisors | 1%
Offer information sessions / seminars / classes | 1%
Improve Phoenix pay system / fix issues | <0.5%
Provide information packages for new employees | <0.5%
Provide mandatory training for new employees | <0.5%
Offer information through webinars / videos | <0.5%
Other | 2%
No suggestions | 60%
Don't know | 17%

Return to Figure 40

Figure 41: Frequency of using various sources to obtain information
| Always | Often | Sometimes
--- | --- | --- | ---
Insurance companies | 8% | 22% | 42%
Print Publications | 12% | 20% | 38%
Annual Pensioners' Statement | 20% | 16% | 34%
Canada.ca/pension-benefits website | 4% | 8% | 37%
The Government of Canada Pension Centre | 4% | 6% | 35%
Other federal retirees | 1% | 6% | 27%
Post-retirement association websites | 2% | 5% | 17%
An independent financial advisor | 3% | 6% | 14%
Partner web sites | 2% | 4% | 16%
Official Government of Canada Social Media accounts | 1% | 2% | 8%
Your former department (manager, colleagues) | 0% | 2% | 8%
The Pension and Benefits kiosk at NAFR - AGM | 1% | 1% | 5%
Others non-government Social Media accounts | 0% | 1% | 5%

Return to Figure 41

Figure 42: Preferred frequency of receiving information about public service pension or benefit plans
| %
--- | ---
When there are changes | 84%
Annually | 61%
When certain life events are experienced | 30%
Upon retirement from the public service | 28%
Before retirement from the public sector | 26%
More often than annually | 2%
On demand/ whenever available | 2%
Other | 1%

Return to Figure 42

Figure 43: Recall of Government of Canada communications about the pension and benefit plan
| Colleagues/ other federal retirees | Canada.ca/pension-benefits | Social media | Pension and Benefits kiosk | Can't recall how | Not informed about this
--- | --- | --- | --- | --- | --- | ---
Public Service Health Care Plan contribution rates | 6% | 44% | 4% | 3% | 26% | 21%
Sun Life digital services | 6% | 33% | 7% | 2% | 32% | 22%
Tabling in Parliament of the Annual Report on the PSPP | 3% | 8% | 4% | 2% | 23% | 61%

Values of 3% or less are not labelled in the chart.

Return to Figure 43

Figure 44: Preferred method to receive information about the public service pension and benefit plans
| Website | App | Online web tool | Mail | Contact Centre | In-person | Videos | Social media | Email
--- | --- | --- | --- | --- | --- | --- | --- | --- | ---
Availability of new pension and benefits information | 31% | 9% | 12% | 54% | 4% | 2% | 1% | 2% | 60%
Plan changes | 31% | 9% | 12% | 55% | 4% | 2% | 1% | 2% | 59%
General pension or benefit plans information | 32% | 9% | 12% | 53% | 4% | 2% | 1% | 2% | 57%

Return to Figure 44

Figure 45: Frequency of accessing online public service pension and benefit plans information
| Always | Usually | Sometimes | Never
--- | --- | --- | --- | ---
Computer | 22% | 28% | 33% | 16%
Mobile device | 4% | 7% | 22% | 66%

Return to Figure 45

Figure 46: Preferred social media platform to receive information
| %
--- | ---
Facebook | 12%
Email | 10%
Mail | 3%
Twitter | 1%
LinkedIn | 1%
Other | 1%
Don't use social media | 43%
None | 29%

Return to Figure 46

Figure 47: Visited Government of Canada pension and benefits website
| %
--- | ---
Visited Website | 47%
Did not visit Website | 41%
Don't remember | 12%

Return to Figure 47

Figure 48: Information sought when visiting the pension and benefits website
| %
--- | ---
Retirement health and dental plans | 60%
Pension information | 44%
Indexation information | 30%
Contact information | 22%
Benefit forms | 21%
Contribution rates | 17%
Survivor benefits information | 17%
Pension forms | 12%
Retirement Income Sources information | 8%
Other | 7%
Can't remember | 6%

Return to Figure 48

Figure 49: Outcome of web site visit
| %
--- | ---
I found everything I was looking for | 54%
I found some of what I was looking for | 35%
I did not find what I was looking for | 3%
I don't remember | 8%

Return to Figure 49

Figure 50: Likelihood of using expanded online services
| %
--- | ---
Very likely | 47%
Somewhat likely | 32%
Somewhat unlikely | 8%
Very unlikely | 12%
Prefer not to say | 2%

Return to Figure 50

Figure 51: Online services retired members would consider using
| %
--- | ---
Updating address and contact information | 69%
Downloading newsletters | 66%
Downloading tax slips | 63%
Updating beneficiary information | 57%
Updating Tax Deduction at Source information | 57%
Updating banking information | 53%
Other | 2%
None of these services | 8%

Return to Figure 51

Figure 52: Likelihood of using a mobile app
| %
--- | ---
Very likely | 16%
Somewhat likely | 18%
Somewhat unlikely | 9%
Very unlikely | 15%
Not at all likely | 42%
Prefer not to say | 1%

Return to Figure 52

Figure 53: Online services retired members would consider using via an app
| %
--- | ---
Getting pushed updates to pension plan information | 63%
Downloading newsletters | 61%
Updating address and contact information | 54%
Updating Tax Deduction at Source information | 44%
Downloading tax slips | 43%
Updating beneficiary information | 42%
Update banking information | 41%
Other | 1%
None of these services | 16%

Return to Figure 53

Q8. To what extent do you agree or disagree with the following statements about the public service pension plan? Base: n=2,045; all respondents. Dk/nr: 2% - 3%

Q8. To what extent do you agree or disagree with the following statements about the public service pension plan?
| 2018 | 2019 | Change
--- | --- | --- | ---
I know where to find information about the public service pension | 77% | 82% | Increased
I trust the information provided about the public service pension | 85% | 77% | Decreased
I understand the information provided about the public service pension | 77% | 74% | Decreased
It is easy to find information about the public service pension | 65% | 64% | Minimal change

Return to Figure Q8

Q11. To what extent do you agree or disagree with the following statements about the public service pension plan?
| 2009 | 2019 | Change
--- | --- | --- | ---
I know where to find information about the public service pension | 66% | 59% | Decreased
I trust the information provided about the public service pension | 67% | 54% | Decreased
I understand the information provided about the public service pension | 38% | 43% | Increased
It is easy to find information about the public service pension | 43% | 36% | Decreased

Return to Figure Q11

Chart 29
| Strongly agree | Agree | Neither | Disagree | Strongly disagree
--- | --- | --- | --- | --- | ---
I trust the information provided about the public service benefit plans | 15% | 59% | 19% | 3% | 1%
I know who to contact if I have questions about the public service benefit plans | 15% | 52% | 16% | 11% | 3%
I know where to find information about the public service benefit plans | 13% | 60% | 16% | 8% | 2%
I understand the information provided about the public service benefit plans | 11% | 59% | 21% | 6% | 1%
I would like to receive more information about the public service benefit plans | 10% | 40% | 37% | 9% | 2%
It is easy to find information about the public service benefits plan | 10% | 48% | 26% | 12% | 2%
I am provided with sufficient information about the public service benefit plans | 9% | 50% | 27% | 10% | 2%

Return to Chart 29